Frequently Asked Questions
Everything you need to know about Nouveautés (Parfums) products and services.
Are your fragrances 100% authentic?
Yes, every perfume available at Nouveautés (Parfums) is sourced directly from authorized distributors or the perfume houses themselves. We guarantee the authenticity and quality of every bottle we sell.
How long does shipping take and what are the costs?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days. Shipping is free on all orders over $100.
What is your return policy for opened perfumes?
Due to the nature of beauty products and hygiene standards, we can only accept returns for items that are unopened, unused, and in their original cellophane wrapping within 30 days of purchase.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer rather than a bathroom cabinet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
Do you offer samples before I commit to a full bottle?
We include 2 complimentary samples with every full-sized bottle purchase so you can discover new scents. We also offer a curated 'Discovery Set' available for purchase for those wanting to explore our collection.